Glitter Canvas FAQ's
At Touch Of Glass Prints, the complete satisfaction of our customers is our top priority and we are always glad to help.
Check out some of our frequently asked questions below to get the information you’re looking for.
Please get in touch with any other thoughts or questions we would love to hear your feedback.
How do I order?
First you choose a canvas orientation, Square, Landscape or Portrait in the Glitter Canvas Shop, you can now choose between colour or black and white, thickness of frame Lite or Classic, size required, and lastly if you want the edges wrapped more details on wraps in our blog post @ Gallery Wrapped Canvas Prints. Once you have completed the transaction then send images via our Upload Images page. (Further instructions on uploading are given there).
Where are the emails from you, why have I not received these?
Please ensure you check your junk folder for emails from us, as our emails can sometimes end up there! If you have still not received once checking please get in touch with us @ Contact Support >
Will my Image be suitable?
If you have any questions or are unsure if your image will be suitable for printing, please get in touch @ Contact Support and our design team will be happy to assist you. Generally though If you ensure your images are only original images and by making sure your images are at least 3 mega pixels or 1 MB minimum will ensure high quality reproduction (social media images, are usually low resolution and poor quality). We have a more in-depth explanation regarding uploading photos for canvas printing @ our Blog >
I cannot upload my picture
If you cannot upload a picture or are unsure of the process please get in touch and we will be happy to assist you @ Contact Support >
How should the Diamond Dust Glitter Canvas be handled?
Please note these canvases should NOT be handled by children. The material used for the sparkle is glass flake, adults should also take care whilst handling.
What are the payment options?
We accept all major Credit Cards, Debit Cards, and PayPal.
Can I change / cancel my order?
This depends on how far your order has been completed, as soon as you can get in touch @ Contact Support to see if your order has been processed.
Where’s my order?
Our team will start to work on your order as soon as we receive your payment and draft images are approved. We work hard together to get your order to you on time, but there may still be rare occasions where your order could be delayed. If this happens, we’ll always do everything we can to make sure we can deliver your order as soon as possible. If there’s a delay before we send delivery confirmation , get in touch @ Contact Support page we’ll give you a new estimated delivery date and as soon as it’s with the courier we will send you a tracking reference number you can use to Track Your Delivery >
What if I am not at home when the order is delivered?
We’ve made it easy for you to receive parcels. Whilst the courier will attempt to deliver on three separate occasions, you have the option to divert your parcel to a friendly neighbour or other safe place. Please see our Delivery Information page to find out more.
My Product is damaged or incorrect what do I need to do?
In the unlikely event that a product is faulty, damaged in delivery or an incorrect item, we ask that you notify us immediately @ Contact Support and we will be happy to assist you.
Why do you request phone number at checkout?
We pass your details to the courier who may need to call the contact number to assist with the collection.
Is there a question that you couldn’t find an answer to?
You can contact our team @ Contact Support and we will be happy to assist you, we are always glad to help!